Stripe

IN THIS ARTICLE:
What is Stripe?
Can all users have a Stripe account?
How do I create my account on Stripe?
Is there any commission for using this service?
How do I integrate my ITGallery account with Stripe?
How and when will I receive my money?
In what currencies can I make the charges?
How do I issue refunds?

What is Stripe?

Stripe is an online payment processing company. It simplifies the payment process, both national and international, without the need for a POS.
It was founded in 2011 and currently processes billions of euros from hundreds of companies such as Twitter, Facebook or MoMA.
In addition, Stripe is the online payment provider that charges one of the cheapest fees in the market per transaction (below Paypal).
You can learn much more about Stripe on their website.

Can all users have a Stripe account?

The service depends on Stripe and can only be used in countries where it allows it.

This service is currently available in 40 countries. You can check them at the following link: https://stripe.com/global

How do I create my account on Stripe?

  1. From your ITGallery account, go to 'My Gallery' > 'Settings' > 'Integrations' > 'Stripe'
  2. Click on the 'Connect with Stripe' button and fill the form with the required information
  3. You will need to have the following information on hand:
    • VAT or the tax identification corresponding to your country
    • ID, Personal Tax ID or Social Security Number, depending on your country
    • Your bank account information (IBAN)
    • Contact information (email, website and phone number)

Is there a commission for using this service?

For non-European accounts:
  • 3.4% + $0.30 USD

For European accounts:

  • Payments with European cards: 1.9% + 0.25€
  • Payments with non-European cards: 3.4% + 0.25€ *
If the payment is made in a currency other than the currency of your bank account, Stripe will charge an additional 2% for the conversion.
*Remember that these are final prices, the ITGallery comission is already included.

How do I integrate my ITGallery account with Stripe?

  1. From your ITGallery account, go to 'My Gallery' > 'Settings' > 'Integrations' > 'Stripe'
  2. Click on the 'Connect with Stripe' button and enter your username and password*
  3. Once the login is finished, your account will be activated and you will be able to accept payments through the ITGallery App.
*Remember to have previously created an account in Stripe.

How and when will I receive my money?

You will receive the payments in the bank account that you associated when you created your Stripe account.
Your account will have automatic transfers scheduled on a regular basis. The schedule depends, by default, on your country:
  • 2 business days: Australia, United States
  • 4 business days: New Zealand
  • 5 business days: Malaysia
  • 7 working days: India
  • 7 calendar days: all countries (except those belonging to other categories)
  • 30 calendar days: Brazil
  • Once a week: Japan
Alternative transfer scheduling
If you prefer to receive transfers on a weekly or monthly basis, rather than with Stripe's automatic schedule, you can change it in your account settings.
Within the 'Change schedule' option, in the 'Transfers' area, you can confirm which transfer schedule has been assigned by default to your account.
For weekly transfers, the administrator must specify the day of the week on which the transfers will arrive at the bank account.
For monthly transfers, the administrator must specify the day of the month in which the transfers will arrive at the bank account. Even so, if the 31st of the month is chosen, the transfers will be sent on the last day of the month (in those shorter months).

In what currencies can I make the charges?

  • American dollar (USD)
  • Euro (EUR)
  • Pound sterling (GBP)
  • Argentine Peso (ARS)*
  • Australian dollar (AUD)
  • Brazilian Real (BRL)*
  • Canadian dollar (CAD)
  • Danish Krone (DKK)
  • Hong Kong Dollar (HKD)
  • Japanese yen (JPY)
  • Mexican Peso (MXN)*
  • New Zealand Dollar (NZD)
  • Norwegian Krone (NOK)
  • South Korean Won (KRW)
  • Swedish krona (SEK)
  • Swiss Franc (CHF)
  • Turkish lira (TRY)
  • United Arab Emirates Dirham (AED)
  • Colombian Peso (COP)*
  • South African Rand (ZAR)
  • Russian ruble (RUB)*
If the payment is made in a currency other than the currency of your bank account, Stripe will charge an additional 2% for the conversion.
*Remember: the Argentine Peso (ARS), Brazilian Real (BRL), Mexican Peso (MXN) and the Colombian Peso (COP) are not on American Express.

How do I issue refunds?

  1. From the Stripe dashboard, click on 'Payments', located in the left bar
  2. Find the payment you want to refund from the list of payments and select it
  3. Click on the 'Refund payment' button in the upper right corner of the detailed payment view
  4. Choose between issuing a 'full refund' or a 'partial refund' and click on the 'Refund' button.
Stripe issues refunds to your customers immediately; however, in most cases, it will take 5-10 business days for the money to appear in your bank account.*
*Tip: refunds cannot be canceled; however, you can create a new charge for the customer with the same amount.
For more information: https://support.stripe.com/

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